Shipping Policy

Shipping & Delivery

At AUTOPAW, we are committed to making sure your order arrives safely and on time. We carefully process and package every order before it is shipped.

Order Processing

Orders are usually processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive a confirmation email with your tracking information, when available.

Delivery Times

Estimated delivery times may vary depending on your location and the shipping carrier.

• 🇪🇸 Spain: 5–10 business days

• 🇪🇺 European Union: 5–12 business days

• 🌎 International: 7–15 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occasionally occur due to customs, weather conditions, courier delays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, AUTOPAW may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you may receive a tracking number by email. You can use this tracking number to follow the progress of your shipment.

Please allow up to 48 hours for tracking information to become available after your order has been shipped.

Incorrect Shipping Information

Please make sure that your shipping address and contact information are correct before completing your order.

AUTOPAW is not responsible for delays or additional costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order. We will do our best to assist you, but we cannot guarantee that changes can be made once the order has entered processing.

Lost, Stolen, or Delayed Packages

Although we work with reliable shipping carriers, AUTOPAW cannot be held responsible for packages that are lost, stolen, or delayed after they have been handed over to the shipping carrier.

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact us so we can help you investigate the situation.

Customs & Import Fees

For international orders, customs duties, taxes, or other import fees may apply depending on the destination country.

Any customs duties, taxes, or additional fees charged by the destination country are the responsibility of the customer.

Contact Us

If you have any questions about your order or our shipping policy, please contact us through our Contact Us page.

AUTOPAW — Making life easier for you and your best friend. 🐾